| Original language | English (US) |
|---|---|
| Pages (from-to) | 18-24 |
| Number of pages | 7 |
| Journal | Bottom Line |
| Volume | 12 |
| Issue number | 3 |
| DOIs | |
| State | Published - Sep 1 1999 |
All Science Journal Classification (ASJC) codes
- General Business, Management and Accounting
- Library and Information Sciences
Keywords
- Customer service
- Design
- Interet
- Library users
- Online retrieval
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